Returns 

We sincerely hope that you enjoy your purchase; however, if you would like to return your merchandise, we will gladly help you with the process. Please review the guidelines below prior to your return to ensure that your merchandise is eligible for a return/refund.

Click HERE to start your self-serve return. 

Return Guidelines

Merchandise must be returned within 30 days of the date that it was shipped

Merchandise returned must be in new/unused condition 

We are unable to accept returns on washed, worn, and/or abused items

Items that arrive in shrink wrap or other packaging must be unopened to be eligible for return. 

Shipping cost & shipping sales tax incurred for returns are non refundable and within the Customer’s responsibility

Orders placed with PayPal will have separate credits from orders using credit cards

Mailing Returns to Chief Merchandise:

Return instructions will be provided to you via email after placing your return request. Please contact our Customer Service team for more info: storehelp@ericchurch.com

Refunds 

If your return is approved, refunds for the full value of the merchandise will be credited to your account within approximately 1 business day from the date the return is received by Chief Merchandise. Funds will be returned to the credit card used for the purchase in accordance with the timeline established by your bank or credit card company. 

Exchange Policy

We allow store-wide exchanges of your returnable items. Once our warehouse receives your item(s), your exchange shipment will be processed within 1-3 business days.

Damaged Goods

Defective and/or damaged merchandise due to shipping must be reported within 30 days of shipment, and pre authorized for return to be considered eligible for a refund. Please initiate a self-serve return in our returns portal to obtain authorization and a pre-paid shipping label to cover return expenses. Please allow 1-2 business days for your return request to be approved. Contact a Chief Merchandise Team Member at storehelp@ericchurch.com if you have any trouble completing your return request.

A refund of the original product cost, taxes, and pro-rated shipping charges will be processed within approximately 1 business day from the date that the damaged/defective goods are received at Chief Merchandise.

Pre-Sales

For items that are sold on pre-order status, your account will be charged at the time that your order is placed; If the order cannot be fulfilled within a few weeks of the advertised date, your account will be credited in full.  If you choose to cancel your order before it ships, your account will be credited in full.  Please contact customer service if the credit has not been received.  If you choose to cancel your order after it has been shipped, please follow the return policy and guidelines.

Bundles

For items that are sold as part of a bundle set, we are unable to accept partial returns of the items in the bundle at this time, except in the case of a damaged or defective product. If you wish to make a return, all of the bundle items must be returned together, in accordance with the return policy outlined above.

Return Policy for Items Purchased at a Concert/Event

Concert/event merchandise purchases are final; however, we care about your satisfaction.  You may contact customer service via email with details regarding your purchase for possible alternatives if your product is defective.

SHIPPING INFORMATION AND OPTIONS – U.S.

Orders ship from Nashville, TN. Our current order processing time is approximately 1-3 business days for in-stock merchandise.

During this processing time, your online order is transmitted to our fulfillment center and processed for shipment as quickly as possible.  Business days are defined as Monday through Friday and exclude US Holidays.

Transit & Delivery Timelines: Remember that orders take 1-3 business days to process before they are shipped. Estimated transit times below apply after the order is shipped and do not include the processing time at our fulfillment center.

Delivery times vary depending on the service in your location but are typically anytime before end of day.

USPS

• Priority: 2-4 business days in transit
• First Class Mail - 1-5 business days in transit

*Orders going to PO Boxes, Military, and APOs must be shipped with USPS.

Shipping rates are calculated based on total weight and dimensions of the item(s) ordered and the zip/postal code of where the order is being shipped to. NOTE: Oversized items are subject to additional shipping/ fees.

Pre-sale orders begin processing as soon as the item is in stock and fully received. You can expect your order to ship 1-5 business days after the item is received in stock.

Certain items (which require special preparation for shipment, such as limited edition projects) may require a longer processing time. In these cases, we will make every effort to reflect this exception with a notice in the product description page.

We want to ensure that your order is shipped to you as quickly as possible.  If you would like to check the status of your order, please see “track order” instructions below.

Please note that every year, shipping rates and fuel surcharges are more expensive, causing an increase in shipping costs.

We Are Happy To Help!

Contact A Chief Merchandise Team Member Here:

Email: storehelp@ericchurch.com