Returns
We sincerely hope that you enjoy your purchase; however, if you would like to return your merchandise, we will gladly help you with the process. Please review the guidelines below prior to your return to ensure that your merchandise is eligible for a return/refund.
Click HERE to start your self-serve return.
Return Guidelines
Merchandise must be returned within 30 days of the date that it was shipped
Merchandise returned must be in new/unused condition
We are unable to accept returns on washed, worn, and/or abused items
Items that arrive in shrink wrap or other packaging must be unopened to be eligible for return.
Shipping cost & shipping sales tax incurred for returns are non refundable and within the Customer’s responsibility
Orders placed with PayPal will have separate credits from orders using credit cards
Mailing Returns to Chief Merchandise:
Return instructions will be provided to you via email after placing your return request. Please contact our Customer Service team for more info: storehelp@ericchurch.com
Refunds
If your return is approved, refunds for the full value of the merchandise will be credited to your account within approximately 1 business day from the date the return is received by Chief Merchandise. Funds will be returned to the credit card used for the purchase in accordance with the timeline established by your bank or credit card company.
Exchange Policy
We allow store-wide exchanges of your returnable items. Once our warehouse receives your item(s), your exchange shipment will be processed within 1-3 business days.
Damaged Goods
Defective and/or damaged merchandise due to shipping must be reported within 30 days of shipment, and pre authorized for return to be considered eligible for a refund. Please initiate a self-serve return in our returns portal to obtain authorization and a pre-paid shipping label to cover return expenses. Please allow 1-2 business days for your return request to be approved. Contact a Chief Merchandise Team Member at storehelp@ericchurch.com if you have any trouble completing your return request.
A refund of the original product cost, taxes, and pro-rated shipping charges will be processed within approximately 1 business day from the date that the damaged/defective goods are received at Chief Merchandise.
Pre-Sales
For items that are sold on pre-order status, your account will be charged at the time that your order is placed; If the order cannot be fulfilled within a few weeks of the advertised date, your account will be credited in full. If you choose to cancel your order before it ships, your account will be credited in full. Please contact customer service if the credit has not been received. If you choose to cancel your order after it has been shipped, please follow the return policy and guidelines.
Bundles
For items that are sold as part of a bundle set, we are unable to accept partial returns of the items in the bundle at this time, except in the case of a damaged or defective product. If you wish to make a return, all of the bundle items must be returned together, in accordance with the return policy outlined above.
Return Policy for Items Purchased at a Concert/Event
Concert/event merchandise purchases are final; however, we care about your satisfaction. You may contact customer service via email with details regarding your purchase for possible alternatives if your product is defective.